Frequently Asked Questions
Everything you need to know about PolarPro products, shipping, and support.
What is the warranty period for PolarPro electronics?
All PolarPro electronic hardware comes with a standard 12-month manufacturer warranty against defects in materials and workmanship from the date of purchase.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for urgent orders placed before 12:00 PM PST.
What is your return policy for opened products?
We offer a 30-day return window. Items must be in their original packaging with all accessories included; a restocking fee may apply if the product shows signs of use.
Do you provide international shipping and customs coverage?
Yes, we ship to over 50 countries. Please note that international customers are responsible for any local customs duties or import taxes incurred upon arrival.
Are PolarPro filters and accessories compatible with third-party brands?
Our products are specifically engineered for compatibility with leading camera brands. Please check the 'Compatibility' section on each product page for specific model support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.